RV Resort & Log Cabin Manager (Seasonal Position)

Are you an experienced property manager looking to take your talents in a dynamic and growing organization that will both challenge and reward you? Join our team at Wagon Wheel Camping Ground and help us build something special! We are looking for an RV Resort & Log Cabin Manager who has just the right balance of management and sales skills and a real knack for great customer service. You will oversee and direct the day-to-day property management operations. This is a very guest-services oriented role, as much of our occupancy is short-term resort traffic. You will also have some sales and marketing duties to maximize occupancy. If you like the idea of helping to build and maintain a first-class RV resort & Log Cabin community and you have the qualifications and background we’re looking for, we want to talk with you! 

OVERVIEW

As an RV Resort & Log Cabin Manager, you will have responsibility for the operational aspects and the continued profitability of your resort community and will serve as the day-to-day point of contact for visitors and residents. You will be on-call most time of the day and will be in charge of everything from administrative activities, property maintenance and human resource management – most importantly – guest relations. Ensuring a positive atmosphere and responsive service for the members of your resort community will not only mean satisfied guests, but also better word-of-mouth referrals!

JOB DUTIES

  1. Responds to guest inquiries

  2. Serves as the direct point of contact for customers

  3. Works with the marketing team to increase reservations and occupancy and further promote the brand

  4. Ensures customers receive a high level of service consistent

  5. Handles and resolves guest and resident complaints

  6. Coordinates team member selection, training, and development for resort staff and ensures all team members comply with

  7. appropriate policies and operational procedures

  8. Quickly and effectively address issues which would adversely affect the operation of the resort or guest satisfaction

  9. Enforces resort rules and standards

  10. Monitors monthly operating budgets and preparing monthly explanation of P&L variances

REQUIREMENTS

  1. Minimum of 2 years property management / resort experience including 2 years of supervisory experience, previous sales and leasing experience preferred

  2. Experience working in the hospitality industry, preferred

  3. General knowledge of maintenance

  4. Solid negotiation skills

  5. Ability to thrive in a fast-paced environment

  6. Working knowledge of basic accounting principles

  7. Basic computer proficiency, including POS system, email, the internet and Microsoft Office Suite; 

  8. Flexibility to respond to resort needs during non-business hours

  9. Ability to live on-site within the resort (housing provided)